Privacy Policy

Introduction

When you use our Products and Services (“Solutions“), you are entrusting us with your filled-in information and data. Therefore, TFX understands that this is a great responsibility and for this reason, there is a great deal of work to protect this same information and put you in control of your respective data, it is important that you designated as a user read and understand these rules well.

All of them must be taken into account along with other applicable agreements, especially those arising from applicable law. All the rules in force in our Privacy Policy present in a simple and transparent way the treatment and use of information, from its collection to its disposal done in an automated way by our artificial intelligence.

The reading must be done every time you access this website, blog, platform, application, or our integrated system, considering that the document is dynamic and can be changed at any time. If you do not agree with these Policies, you can cancel your account by deleting data on the website, blog, platform, application, or our integrated system. By continuing to access, the user shows that he accepts the terms of these Privacy Policies, authorizes obtaining the data and information mentioned here, and also their use.

Information from users of the site, blog, platform, application, or our integrated system will be treated as follows: All your personal information collected will be used to help make your experience as productive and enjoyable as possible. Ensuring the confidentiality of all user data on our websites, applications, products, and services is of absolute importance to our company. As a result, this privacy policy was established with all the rules that we follow with transparency and security.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to TFX US Company LLC, 2880 W Oakland Park Blvd Suite 225C Oakland Park, FL 33311.
  • Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Florida, United States
  • Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to TFX US, accessible from https://tfx.us/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Use of Products and Services

The use of TFX and the services that compose it presuppose the acceptance of this Privacy Agreement. All TFX participants reserve the right to change this agreement without prior notice. Therefore, we recommend that you consult our privacy policy regularly so that you are always up to date. If you are our customer, you will receive, through our communication by email, a notification with the update of this Privacy Policy.

Collection of Basic and Complementary Information

Like other websites and/or applications, we collect and use information contained in demographic statistics. The information contained in the statistics includes your IP address (Internet Protocol), your ISP (Internet Service Provider), the browser you used when visiting our website (such as Microsoft Edge, Safari, Opera, or Google Chrome), the time of your visit and which pages you visited on our services. See it in full:

1. During navigation, the following information may be collected: characteristics of the access device, browser, Internet Protocol (IP) with date, time, and origin, information on clicks, pages accessed, the first page accessed after exiting the website, blog, platform, application or our integrated system, any term entered (including taking into account the search tool), geolocation, profile data on social networks (profile picture, e-mail, and registration information, such as, for example, gender, ID, and link), among other variables with your authorization.

2. Information will be received, treated, and stored in a safe and complete manner, in a controlled and secure environment, even after the end of the relationship with the user of the website, blog, platform, application, or our integrated system.

3. The information obtained will be considered confidential and will only be accessed by authorized and trained people to adequately handle the respective information, following our Compliance, Security, and Ethics.

4. The collected information can be used to assist in the development of an increasingly efficient navigation and interface (layout), directed to the needs of the users and that provides a better experience. To meet the highest level of confidentiality governed by our Compliance, integrity, and availability, this information will be stored for the time provided by law in an environment protected by the best Information Security practices, governed by our Security Policy.

5. Cookies or similar technologies may be used to recognize the origin and last access and to track the use of the website, blog, platform, application, or our integrated system.

6. The user can accept or reject the use of cookies when browsing the areas of our company. In this case, he must adjust the settings of his browser (internet browser) to disallow its use. However, this is not recommended as it may impact the user experience when using our solutions.

7. The storage and use of information make it possible for TFX to offer personalized services, according to the characteristics and interests of its users. As a result, our company may offer personalized content and advertising for each user, benefiting their experience (User Experience) on our website, blog, platform, application, or our integrated system. To this end, TFX may share the information obtained with contracted companies, always taking into account the fundamentals of user protection, and complying with the security and privacy guidelines established in these Policies and legal requirements.

8. The information and data contained in our records, as well as other requests that may guarantee legal or contractual rights, will only be provided to the respective holders if a formal request is made, in compliance with the legal requirements and the Terms and Conditions of Use (EULA ).

9. User access and personal data records, obedience to the rights to privacy, protection of personal data, and secrecy of private communications are carried out in accordance with the law, taking into account each country in which our company has a business relationship.

10. If the user requests it, their personal data may be permanently deleted when the relationship between the parties ends and the retention period established by law passes, in accordance with the GDPR, LGPD, PIPEDA, APPs, and APPI.

11. The website, blog, platform, application, or our integrated system may contain external links that, if clicked, direct the user to third-party pages. Therefore, access only happens by the user’s own will, and TFX is not responsible for the safety of navigation on such pages, nor for the content contained therein.

12. If the user clicks on a link within the website, blog, platform, application, or our integrated system and is directed to the website of another company, these Privacy Policy here are no longer valid, as they only apply to the website, blog, platform, application or our integrated TFX system, third-party pages may have other privacy policies, which our company considers it of the utmost importance to read.

13. The authentication mechanisms (Username, Access Password, and Security Token) are made available to be used for your access to our system, platform, or application. They are for personal use and non-transferable, and must not be shared under any circumstances. It is important to note that TFX is not responsible for any damage caused by this improper sharing.

14. Even so, TFX clarifies that it is not responsible, under any circumstances, for any problems that may occur and are related to the transmission of data arising from the infrastructure of service providers and internet access in its current location.

15. You have full power to disable your cookies, in your browser options (internet browser), or by making changes to the installed antivirus software tools (if applicable). However, this may change the way you interact (directly and indirectly) with all TFX sites and services. This may affect or not allow you to log in to Dashboards, and Resources, among other elements that are present for the operation of our solutions, designated as Products, Services, and Projects (TFX-PSP). 

Links with Third-Party Services

TFX has links to other sites and services, which, in our view, may contain information and/or useful tools for our visitors, listeners, and customers. Our privacy policy is not applied to third parties, so if you visit another site from ours, you should read its privacy policy. We are not responsible for the privacy policy or content present on these same sites and/or services. Therefore, it is of paramount importance that you consult them equally.

Our Artificial Intelligence

Our artificial intelligence performs constant reports to ensure that all our products and services are in accordance with the company’s standards and the regulations in force in each country. This data collection even helps us to prevent fraud by reading through Machine Learning (ML) based on your behavior as a customer, user, or partner. Above all, it is important to point out that no personal or professional information is collected during the analysis of our AI throughout its period of internal analysis, guaranteeing the confidentiality of the information presented.

GDPR – General Data Protection Regulation

To our customers, users, and partners located in the European Union, in accordance with the GDPR (General Data Protection Regulation), also known as EUGDPR, below we explain better how we use your data and how you can download or remove them if wanted:

1. Personally Identifiable Information refers to information that tells us specifically who you are, such as your name, email address, or telephone number. If you are a customer, downloading your information and logging in to the system may allow our company to customize our services to better meet your digital needs. In addition, another very important aspect in favor of the GDPR is: all information (“data processing”) about your relationship with us in the European Union is specifically registered in Paris – France, with our guarantee of trust, security, and availability for our users located in the European Union.

2. For our customers, we use personal information primarily to provide our Products and Services and communicate with our Customers regarding account activity, new releases, product offerings, or other messages relevant to the Services. We do not sell or transfer personal or other end-user information to any third party, except, of course, the applicable Customer whose website you are using. At any time, within your Control Panel (“dashboard”), you can request the deletion of your information, as long as it does not affect your use of our services and the issuance of the Invoice so as not to residents, for example.

3. However, we use cookies, tracking pixels, and related technologies in many of our Products and Services. Cookies are small data files that are maintained by our platform and stored on your device. Our website uses cookies that we or third parties delete for a variety of purposes, including website work and personalization. In addition, cookies may also be used to track how you use the website to target advertisements on other websites.

LGPD – General Data Protection Law (Lei Geral de Proteção de Dados, in portuguese)

To our customers, users, and partners located in Brazil, in accordance with the LGPD (General Data Protection Law), below we explain better how we use your data and how you can download or remove them if desired:

1. Personally Identifiable Information refers to information that tells us specifically who you are, such as your name, email address, or telephone number. If you are a customer, downloading your information and logging in to the system may allow our company to customize our services to better meet your digital needs. In addition, another very important aspect in favor of the LGPD is: all information (“data processing”) about your relationship with us in Brazil is registered in São Paulo – Brazil, with our guarantee of trust, security, and availability for our users located in Brazil.

2. For our customers, we use personal information primarily to provide our Products and Services and communicate with our Customers regarding account activity, new releases, product offerings, or other messages relevant to the Services. We do not sell or transfer personal or other end-user information to any third party, except, of course, the applicable Customer whose website you are using. At any time, within your Control Panel (“dashboard”), you can request the deletion of your information, as long as it does not affect your use of our services and the issuance of the Electronic Services Invoice “Nota Fiscal de Serviços Eletrônica” (NFS-e) for residents, for example.

3. However, we use cookies, tracking pixels, and related technologies in many of our Products and Services. Cookies are small data files that are maintained by our platform and stored on your device. Our website uses cookies that we or third parties delete for a variety of purposes, including website work and personalization. In addition, cookies may also be used to track how you use the website to target advertisements on other websites.

4. If you have any questions, you can contact us at any time through our Support Center to resolve them. Your security is very important to TFX, which is why we take your privacy very seriously.

PIPEDA – Personal Information Protection and Electronic Documents Act

To our customers, users, and partners located in Canada, in accordance with the PIPEDA (Personal Information Protection and Electronic Documents Act), below we explain better how we use your data and how you can download or remove them if desired:

1. Personally Identifiable Information refers to information that tells us specifically who you are, such as your name, email address, or telephone number. If you are a customer, downloading your information and logging in to the system may allow our company to customize our services to better meet your digital needs. In addition, all information (“data processing”) about your relationship with us in Canada is registered in Vancouver – Canada, with our guarantee of reliability, security, and availability for our users located in Canada.

2. For our customers, we use personal information primarily to provide our Products and Services and communicate with our Customers regarding account activity, new releases, product offerings, or other messages relevant to the Services. We do not sell or transfer personal or other end-user information to any third party, except, of course, the applicable Customer whose website you are using. At any time, within your Control Panel (“dashboard”), you can request the deletion of your information, as long as it does not affect your use of our services and the issuance of the Invoice so as not to residents, for example.

3. However, we use cookies, tracking pixels, and related technologies in many of our Products and Services. Cookies are small data files that are maintained by our platform and stored on your device. Our website uses cookies that we or third parties delete for a variety of purposes, including website work and personalization. In addition, cookies may also be used to track how you use the website to target advertisements on other websites.

4. All your information if you are interested in using our Products and Services, is in accordance with the rules in force throughout the Canadian territory, in view of the application of the law to the collection, use, and disclosure of personal information during the conducting business activities in all provinces of Canada, as supplemented by substantially similar regional privacy laws in Alberta, British Columbia, and Quebec, for example.

APPs – Australian Privacy Principles

To our customers, users, and partners located in Australia, in accordance with the APPs (Australian Privacy Principles), below we explain better how we use your data and how you can download or remove them if you wish:

1. Personally Identifiable Information refers to information that tells us specifically who you are, such as your name, email address, or telephone number. If you are a customer, downloading your information and logging in to the system may allow our company to customize our services to better meet your digital needs. In addition, all information (“data processing”) about your relationship with us in Australia is registered in Canberra – Australia, with our guarantee of reliability, security, and availability for our users located in Australia.

2. For our customers, we use personal information primarily to provide our Products and Services and communicate with our Customers regarding account activity, new releases, product offerings, or other messages relevant to the Services. We do not sell or transfer personal or other end-user information to any third party, except, of course, the applicable Customer whose website you are using. At any time, within your Control Panel (“dashboard”), you can request the deletion of your information, as long as it does not affect your use of our services and the issuance of the Invoice so as not to residents, for example.

3. However, we use cookies, tracking pixels, and related technologies in many of our Products and Services. Cookies are small data files that are maintained by our platform and stored on your device. Our website uses cookies that we or third parties delete for a variety of purposes, including website work and personalization. In addition, cookies may also be used to track how you use the website to target advertisements on other websites.

4. All your information if you are interested in using our Products and Services, is in accordance with the rules in force throughout the Australian territory, in view of the application of the law to the collection, use, and disclosure of personal information during the carrying out commercial activities in all regions of Australia.

5. In addition, as guaranteed by the “APPs”, we have open and transparent management of Personal Information (hereinafter: “Personal Data”, including having an updated Privacy Policy, the possibility that an individual who has the option to carry out the transactions anonymously or even use a pseudonym in our RecantoShop Pay solution, when practical to collect requested personal information and the same is valid for receiving unsolicited personal information.

6. In the TFX (known as the “Control Panel”) we include a notification about the collection of data, such as, for example, personal information that can be used and deleted (if desired). Another important aspect is that TFX seeks to maintain the quality of personal information by keeping personal information in a completely secure environment, safeguarding the right of individuals to access and correct their personal information through the “Edit” section.

APPI – Act on the Protection of Personal Information

To our customers, users, and partners located in Japan, in accordance with the APPI (Act on the Protection of Personal Information), below we explain better how we use your data and how you can download or remove them if desired:

1. Personally Identifiable Information refers to information that tells us specifically who you are, such as your name, email address, or telephone number. If you are a customer, downloading your information and logging in to the system may allow our company to customize our services to better meet your digital needs. In addition, all information (“data processing”) about your relationship with us in Japan is registered in Tokyo – Japan, with our guarantee of reliability, security, and availability for our users located in Japan.

2. For our customers, we use personal information primarily to provide our Products and Services and communicate with our Customers regarding account activity, new releases, product offerings, or other messages relevant to the Services. We do not sell or transfer personal or other end-user information to any third party, except, of course, the applicable Customer whose website you are using. At any time, within your Control Panel (“dashboard”), you can request the deletion of your information, as long as it does not affect your use of our services and the issuance of the Invoice so as not to residents, for example.

3. However, we use cookies, tracking pixels, and related technologies in many of our Products and Services. Cookies are small data files that are maintained by our platform and stored on your device. Our website uses cookies that we or third parties delete for a variety of purposes, including website work and personalization. In addition, cookies may also be used to track how you use the website to target advertisements on other websites.

4. It is important to note that some of our Products and Services may not be available in certain regions of Japan, in accordance with the APPI established in 2003 in the country.